Refund Policy
- When will I receive my order?
Your order will be delivered to Yurtiçi Kargo within 15 business days after the payment is received . The cargo may take approximately 2 days within Istanbul and 3-4 days outside Istanbul to arrive. However, this period may be longer for personalized orders.
- I want to return the product I purchased. How should I proceed?
If you are not satisfied with the products you purchased for any reason, you can return them within 15 days and get a refund.
To do this, you need to fill out the return form on the sales invoice and send it to mikos@mikosstore.com by e-mail. You also need to send us the return cargo receipt for the order delivered to cargo.
** The shipping cost of the returned product is the responsibility of the customer. The shipping amount is deducted from the order price and the remaining balance is sent to you.
Important Information Regarding Return Conditions:
- The products you want to return in its original packaging , undamaged , cardboard label not removed And unused You must pack and ship it securely.
- After we check the compliance of your product with the return conditions, the status of the return process will be sent to you via e-mail. The amount will be refunded to you within 3-5 business days from the confirmation message sent to your e-mail.
- If the return conditions are not met, the relevant product will be sent back to your address via cargo.
- The product I received was damaged / faulty. What should I do?
If the product you purchased from mikosstore.com is damaged, you can return it within 15 days and get your money back. You can contact us regarding the issue at mikos@mikosstore.com .
- The products I received are not the same as the order I placed. How should I proceed?
In this case, you need to send an e-mail regarding the issue to mikos@mikosstore.com . Our customer service will provide you with the necessary information regarding the issue as soon as possible.
